The search for the right Virtual Assistant can be tedious… not to mention, costly!
Business owners like you are busy people – you mightn’t always be able to afford taking time off in search of a virtual staff. Not to mention, there’s no guarantee of success when you strike out on your own.
If you’ve decided that call centre solutions are most suitable for your business, then you’ve come to the right place.
Whether you need inbound support and service or outbound lead generation, a virtual assistant can be a huge help. And not just by answering phones, either – there are plenty of non-voice services your call centre operators can do for you!
Getting your start however isn’t quite as easy. Fortunately, we’re here to help!
Before calling virtual assistant services, think about…
Before getting on the phone with outsourcing providers, you’ll need to start by sort out logistics. Obviously, cost is important to keep in mind, but have you thought about:
How many virtual assistants you’ll need
- What responsibilities were you considering giving your call centre operators?
- How many calls do you expect to receive?
- Why are you opening a call centre?
- How much space will you need to support your call centre team?
All of these can impact how many VAs you’ll need. Obviously, there’s no one-size-fits-all solution here – it all comes down to your business and its unique circumstances.
To get started, you can use tools like an “Erlang” calculator – plug in your expected call volume and ideal handling time for a ballpark estimate of your staffing requirements.
This is only a rough number – get in touch with an outsourcing solutions provider for more accurate figures!
Location, location, location
There are many factors that come into deciding on a location for your new call centre:
- Size of available talent pool
- Access to public transport
- Working conditions within the space
- Air conditioning (this is crucial in tropical climates such as the Philippines!)
- Working lifts and amenities
Without a doubt however, the biggest consideration is cost. Few small and medium businesses can afford the expenses that come with buying a new building for their call centre.
Moreover, they’re really good at it! High levels of English-proficiency, a solid education system and a strong work culture make the Philippines a great choice for call centre solutions.
What equipment will you need?
Call centre operators can do a lot for you. Depending on what you task them with, you might need specialised software like:
- CRM (customer relationship management) software
- Multichannel communication
- Call routing software
- Analytics, automated customer surveys
- Performance management software
And we haven’t even gotten started on the hardware costs!
Virtual staffing services like VirtualStaff365 offer all of these and more as part of your call centre package, reducing the pressure on you.
What’s more, our partner offices in Manila and Cebu are fully-equipped with furniture, phones, computers and servers, reducing costs even further.
How can VirtualStaff365 help find the right VAs for your call centre?
VirtualStaff365 follows a step-by-step process to help you to the goal of finding the perfect staff for your call centre. We make things easy for you:
We know exactly what you need
We’ve provided call centre solutions to dozens of businesses just like yours. Trust us when we say we know a thing or two about setting up call centres!
In order to know what exactly are you looking for, we first assess your objectives to see if it is workable, and help you define what you need.
This assessment process helps you discover what it is you need and how we can set about achieving it.
Virtual assistant services help you at every step of the way
We don’t just keep you second-guessing after our initial consultation. We carefully take your needs into consideration, and utilise a thorough step-by-step process from crafting job descriptions all the way to ongoing training:
- Job description/posting
- Interviews and testing
- Onboarding and orientation
- Time and Attendance tracking
- Human Resource Management
No hidden costs – that’s our guarantee!
Unlike other virtual staffing agencies, we provide you with a simple invoice every month based on your staff’s agreed hourly rate. This includes everything, from your VA’s salary to overtime pay, as well as any additional utilities and expenses that might come with your call centre.
And that’s it! What we quote is what you’ll be paying!
You can be sure that with VirtualStaff365, you won’t need to put up with:
- Setup fees
- Recruitment costs
- Hidden extras
We do all the work for you
Simply put, you probably don’t have the time to set up a call centre in the Philippines. You might struggle to deal with all the applications you’ll receive.
Whatever the reason, you can’t afford to take your eye off your operations to make time for reading resumes, interviewing and training.
And that’s where we come in.
We mentioned above how we take care of everything from beginning-to-end. And we weren’t joking, either.
We’ve worked with many time-poor clients. In some of these cases, the only part where they needed to get involved was during final interviews!
Get the right VA for your business today!
Get in touch with VirtualStaff365 for call centre solutions that work
If you’ve decided a call centre is the right choice for your business, get in touch with Neville and the team today!
With 6 year’s experience setting up call centres (and other business outsourcing solutions) for small and medium businesses alike, you can trust us to find the perfect staff for your new call centre.
Contact VirtualStaff365 today at 03 8842 4300 or get in touch here to get your call centre started!