Blog

Going out? You’re reachable 24/7. Unsure about something? The answers are a couple of taps away. Don’t want to go out to the cinema? No problem, just fire up Netflix. There’s no denying that our lives are easier than ever before. That extends to all aspects of daily life: recreation, education and most importantly for […]

Managing a team of virtual staff can be difficult. You’ve got to deal with management, oversight, time-tracking, tasks and more… and all of this while fighting against the tyranny of distance and time zones! Thanks to recent developments however, you don’t need a lot of resources to manage a team of virtual staff. In fact, […]

New year, new business. Everybody has their new year’s resolutions. And for many small business owners, that resolution is to take their businesses to the next level. In many cases, means having to temporarily scale their businesses up, just like how many retailers and warehouses take on extra casuals around Christmas time to keep up […]

In my opinion, the decision to hire virtual staff is one of the best you can make… especially if you: Struggle with your workload Constantly take work home Feel life and work blurring together Unfortunately, not all business owners get the help they need. In some cases, it’s simply because they don’t know virtual virtual […]

Finding the perfect virtual assistant takes time – a lot of it. It’s a huge relief when you finally find the one – unfortunately, many business owners take that sense of relief too far, going completely hands-off with their virtual staff. While your virtual assistant is extremely competent and sharp (we make sure of it), […]

If you think all virtual assistants are the same, you’ve got another thing coming! Over the years, we’ve connected businesses all over Australia with virtual staff. In many of these cases, we’ve hired for highly-specialised roles including: Engineering assistants Paralegals Architectural draftspeople Developers and IT professionals Long story short, repetitive gruntwork isn’t the only way […]

Let’s face it, not all of us have a head for numbers. So it’s no surprise to learn that after call centres and IT work, outsourced bookkeeping is one of the most common jobs assigned to virtual assistants. Having trouble hiring a virtual assistant whose expertise lies in accountancy and bookkeeping? Struggling to find one […]

Last week, we wrote about how to tell your business might need to outsource your customer service. Make no mistake, it can be one of the best decisions you make for your business – provided you do it properly. And unfortunately, a lot of businesses just fail at hiring virtual staff. There are many reasons […]

Customer service is much more than just your tone of voice at the register. It includes a whole host of different roles including: Post-sales support Rewards and loyalty programmes Providing recommendations and advice Answering questions and queries Attending to issues and problems Make no mistake, “customer service” is a broad umbrella. It’s also a lot […]

So you’ve just hired your first virtual assistant in the Philippines – congratulations! Now comes the next step: integrating them into your business. Staff orientation is an essential process that all new employees go through to transition into their new job. Without it, you end up with staff who have no idea what they’re doing. […]