I know what you’re thinking: how can hiring a virtual assistant help your retail business out? After all, virtual assistants are based overseas – how does that help you here, right now?
Trust me, hiring a virtual assistant can actually be a boon to your retail business… and not always in the ways you might think!
As someone who also ran a retail business at one stage, I’ve seen first-hand how virtual assistants help retailers out. In fact, it was my direct experience with virtual assistants in retail businesses that inspired me to make the leap and open VirtualStaff365!
1) Virtual assistants are a boon to customer service
Way back in ye olde days, I operated an ecommerce site. Not only did I have to deal with a huge volume of customers, but many of those customers were from overseas too.
As you can imagine, the enquiries and orders never really stopped!
Any ecommerce retailer knows the struggle. But it doesn’t have to be that way, as I found out first-hand.
The moment we brought our first virtual assistant on board, it was like a huge weight had been lifted off my shoulders:
- I didn’t need to spend hours of my own time working on the shop
- I had my time back
- I wasn’t constantly checking my emails and messages
What’s more, he was just much, much better at the customer service voice than I was!
For ecommerce businesses, hiring a virtual assistant is the perfect solution to your customer service woes. Even brick-and-mortar stores can benefit if they find themselves dealing with a huge volume of phone calls and emails.
2) Virtual assistants take care of admin work for you
Admin makes the world turn. However, it’s also one of the least exciting parts of retail (or any business, really!)
- Ordering inventory
- Organising sales data
- Pay runs & superannuation
Each is important. But let’s face it, they’re boring, boilerplate tasks. Not to mention, it almost always sucks up time that could be better spent elsewhere in your business!
And it gets even worse if you manage multiple stores. Keeping on top of admin and clerical work for one store takes up much of your time already – just imagine being district manager, or owning a small chain.
Needless to say, the mountain of admin that comes from that can easily ensure that you never get any time to do anything else.
Are you a district manager or owner of several retail shops? Don’t have enough time to set aside for administrative tasks? A virtual assistant might be just what you need.
Admin doesn’t have to be your job anymore. VirtualStaff365 sources high-quality administrative staff to look after your business.
If you ask me, the whole purpose of virtual staffing is to get you your time back – time you can cash in, either to work on your business’ direction, or to simply relax!
Out of all the admin tasks that come with retail, bookkeeping is arguably the most important:
- It provides an accurate picture of your financial health
- Bookkeeping helps you make better calls
- Helps you determine which items are selling better
- Ensures suppliers and staff are being paid properly
Just to name a few!
The problem with doing your bookkeeping on your own just isn’t the fact that it’s time-consuming (it is) – not all retail owners are good at it!
Don’t worry, there’s no shame in it! However, if you persist despite not having a head for numbers however, that presents a problem.
If you want to ensure that your bookkeeping is accurate and timely, hiring a virtual assistant is the solution. While the main purpose of virtual staffing is to take work off your hands, another great way to use them is to introduce skills and knowledge you don’t have in-house.
Best of all, they allow you to do this without breaking the bank!
4) They’ll look after your website and marketing
To succeed in retail, you need to promote yourself. That means sending out fliers, drumming up good word-of-mouth and more recently, going digital.
One of the biggest changes to the retail space in recent years has been digital. All of a sudden, there’s an entirely new sphere to sell yourself.
And it’s only getting bigger.
So you’ve decided that your retail business could benefit from Search engine Optimisation (SEO). Alternatively, you’ve come to the decision that an online shop is the next logical step for your business.
The problem? You don’t have the faintest idea where to start!
Enter your virtual assistant.
At VirtualStaff365, we don’t just hire virtual assistants to take care of boilerplate work for you. Wel find you virtual staff with experience in all sorts of niche areas, including SEO and ecommerce management.
Virtual assistants can look after:
- Answering queries (see point #1)
- Organising postage
- Managing ongoing SEO
- Creating and managing online advertising
Using their know-how and experience, you’ll be able to enjoy a better online presence and an online shop that gets inventory moving.
Take your retail business to the next level
Hire a virtual assistant today!
Virtual staffing and outsourcing aren’t just for call centres, banks and internationals – it can also be a boon for retailers like yourself!
Virtualstaff365 helps you source, hire, and retain your virtual staff for your retail business. Our mission is to eliminate the hassle that comes with finding, interviewing, retaining and paying virtual staff.
Contact the team today at (03) 8842 4300 to start growing your retail business!