Here’s one piece of advice that I urge all business owners to think long and hard about: delegation is not a dirty word.

In fact, in my opinion the ability to assign tasks to others is one of the attributes of a good leader!

You’re the business owner, after all. You shouldn’t have to waste hours of your time doing grunt work when you have bigger fish to fry.



And that’s where business outsourcing comes in!

Business outsourcing has from time to time a bad reputation in the West. And in my opinion, it’s completely undeserved – a Philippines virtual assistant can be a huge benefit to businesses like yours by taking a lot of the mundane, boilerplate and straight-up boring donkey work off your hands.

Your job as a business owner is to run things – not to do grunt work.

VAs mean you can direct your energy towards expanding your business, focusing on your family or even indulging that long-neglected hobby of yours.

Not only do virtual staff save you time – they can also bring down your overheads and save you a tidy sum of money too! If your field of business is one that comes with a lot of busywork, the business outsourcing might be just the thing for you.

And when you partner with a business outsourcing provider like VirtualStaff365, you really can find the right person for every role!

There’s a virtual assistant in the Philippines just waiting for you – here are just some of the most common roles we fill for Aussie businesses like yours:

Customer service or call centre

Customer service is a huge part in the success of any B2C business. But what if you’re always missing messages, or don’t have the time to answer your emails?

Why not outsource your customer service effectively by hiring a customer service representative?

Call centres and customer service roles are the most common interaction most people have with virtual staff. It’s also without a doubt one of the most common requests clients come to us for!

It’s not hard to see why. Answering calls or responding to emails and chats takes time, especially if your business generates heaps of calls. Anyone who’s worked customer service knows that even the briefest chat can turn into an hour-long discussion of pricing – I hope you didn’t have anything planned!

Are you being swamped by never-ending phone calls and email chains? The answer is a virtual assistant to look after customer service.

And when your roster swells and you take on an additional Philippines virtual assistant, you can even expand to a fully-fledged call centre of your own!

Learn what other types of customer service you can outsource with a virtual team!


Not a maths whiz? Don’t have the time? Outsource your accounting and bookkeeping

It’s official: your skill with maths is genetic. If you struggle to balance your books, don’t worry, your business isn’t going under – you simply mightn’t have a head for numbers!

So why are you still doing your own bookkeeping?

Bookkeepers is one of the most common processes clients look to us to outsource. Imagine not having to worry about:

  • Filling out spreadsheets
  • Documenting sales and expenses
  • Reconciling accounts
  • Making sure the numbers add up
  • Tracking inventory

If you simply can’t keep up, then why not hire a virtual bookkeeper or accountant to make your life easy?

Utilising the latest and most advanced applications for your business needs like Xero, MYOB Live services and Netsuite, a VA can easily manage your accounts.

If you need someone to take business finances off your hands or simply want to onboard someone who’s more competent than yourself, it might be worth thinking about a virtual assistant!


Leave your IT development and programming to a virtual assistant in the Philippines

I’ve worked with a lot of IT companies. I’ve seen first-hand how much work goes into running an IT business:

  • Lines and lines of code
  • Testing, testing and more testing
  • Poring through pages of markup for that one type

Whether it’s a website, app or program, the designing and building process is no easy job.

Anyone that runs an IT or web development business will no doubt be extremely familiar with this type of work. While computers grow more powerful every day, for the foreseeable future you’re still going to need a pair of human eyes to go over everything.

There’s no law saying that those eyes need to be yours!

Many IT businesses choose to hand off the highly-monotonous tasks of programming and testing to a virtual assistant so they can focus on meeting with clients and landing more projects.

Other business owners choose virtual staff as a way of introducing talent who can bring in knowledge about different coding languages and programs. Why spend weeks learning a new markup when you can bring someone in quickly and cheaply?

You can still outsource your IT even if your not an IT company! Click here to learn how.


The writing’s on the wall: should you outsource content?

In an ideal world, your customers would come to you without prompting.

Unfortunately however, that’s not the world we live in. Businesses of all shapes and sizes need to advertise themselves.

And key to that is content.

Some smaller businesses can get away with hiring freelancers to write ad copy or do graphic design. And that’s fine – some businesses mightn’t be able to justify dedicated content staff.

If your business is pumping out a constant stream of content however, you might need someone a bit more permanent!

There are many reasons you might need a continuing flow of content: for example, you might have an ongoing search engine optimisation (SEO) strategy. Highly ranking web pages are built on a continuing stream of high-quality written content.

Alternatively, your business might put out a lot of ongoing advertising material… especially if you operate in a highly competitive market.

You might even be the business others come to for their advertising! For example, web developers build a lot of websites for their clients. And these sites need logos, banners and buttons.

At VirtualStaff365, we source most of our VAs from the Philippines. You might not know it, but English is an official language there, with high levels of fluency. Additionally, we go to great lengths to ensure that all our candidates are fluent.


Get your business outsourcing started with VirtualStaff365

Hire your first Philippines virtual assistant today!

These are just some of the most common roles our clients come to us to fill. In reality, the sky’s the limit!

If business outsourcing sounds like the solution for you, get in touch with VirtualStaff365 for your first virtual assistant.

Call us today at (03) 8842 4300 or touch base with us here to discuss your requirements and together, we’ll put together your dream team!