We’re not sure about you, but every time we think about outsourcing, the first thing that comes to mind is call centres.
It’s not hard to see why. Call centres employ millions around the world, making them one of the more popular business process outsourcing (BPO) options. These millions of call centre agents help businesses deal with the flood of customer calls that come in and out every day.
Call centres offer a whole range of advantages to business owners: lower costs, more time to focus on other aspects of business… the list goes on. It’s no wonder so many business decide to outsource call centre work.
What’s less covered is the other side of the equation. Namely, the call centre agent.
Working as a call centre agent has a surprising number of perks and benefits – many of which you might not expect to here. Whether you’re a business owner or someone who wants to get started in the outsourcing industry, a call centre might be the way for you.
Read on to learn more!
Why businesses outsource call centre work
I once worked at an online retailer. Every day, I would respond to dozens of emails from our customers asking about our product range, shipping, you name it. I needed to be in business mode 24/7 just to keep up with the flood of customers.
That all changed when I decided to outsource the customer service aspect of the business to a virtual assistant. Immediately, I felt like the weight had been lifted from my shoulders.
Suddenly, I had enough time to do things other than answering emails.
It was liberating.
So it’s not hard to see why it’s such a popular business idea to outsource call centre functions. Take it from me, the business case is solid. Outsourcing lets business owners:
- Take customer service off your hands
- Focus on other areas of their businesses
- Affordably take on additional staff
- Scale up and down easily
But what about the other side of the coin?
We talk a lot about why choosing to outsource call centre functions and other processes is a good idea for business owners.
But for this week, we’re going to look at things from a different perspective. Namely, what do virtual assistants get out of working for an outsourcing provider?
And since call centres are easily the most widely-recognised subject for outsourcing, we may as well start with that.
So for job seekers looking to start a career in the outsourcing industry, what benefit does call centre work offer you over other parts of the outsourcing industry?
Competitive income and benefits
Money isn’t everything when it comes to finding the perfect job. That said, it’s certainly important!
You might not believe it, but call centre agents actually enjoy a very competitive salary on top of medical, leisure and holiday pay.
Let’s take the Philippines for example. Call centres have boomed in the Philippines in the last decade or so, as have salaries. At VirtualStaff365 for example, we pay our staff on average 30% above local wages in the Philippines.
Work in a multinational or stable company
Call any big company’s phone line and more likely than not, you’ll find yourself redirected to a completely different part of the world.
Big companies setting up call centres overseas does more than just line the pockets of executives, however – it also offers call centre agents some neat benefits as well!
Probably the biggest perk for call centre agents is the prestige of working in a multinational company. We’re talking about globally-recognised brands like IBM, Accenture, HSBC, Maersk… the list goes on.
On top of the pride that comes with being part of such a well-recognised organisation is the perks. Many companies provide generous benefits to their staff, with facilities such as gyms, pantries, break rooms and even nap areas for workers on the night shift.
No take home work
No one likes being forced to take their work home with them.
While every career has its share of downsides (including call centre agents), when it comes to working in a call centre, taking your work home is not one of them.
Take it from us: when you finish your day at a call centre, you’re finished. The system for inbound and outbound calls is tied to the office – it physically can’t be done from home.
At VirtualStaff365, we source staff exclusively for Australian businesses. For Filipino call centre agents, that means instead of syncing your work schedule with American business hours (a full 13 hours difference), you work around Australian time.
And with only a 3 hour time difference (at most), that means you don’t need to give up your nights and family time for work.
Find a job with VirtualStaff365
Ask anyone about working in a call centre and chances are they’ll only talk about how outsourcing helps business owners. Very few even talk about the perks of working in a call centre.
Hopefully this has shone some light into the perks of working in a call centre.
VirtualStaff365 connects you with opportunities in the rapidly growing BPO sector in the Philippines. If you’re on the lookout for opportunities to join this rapidly-growing industry (as a call centre agent or otherwise) you can check our jobs board here.
And if you’re a business owner who finds yourself performing way more customer service than you need to, why not join the hundreds of other business that outsource call centre work?
We’re here to help you do just that!
Let’s chat today: call Neville now on (03) 8842 4300 to start taking the pressure off your shoulders.