The Philippines – the King of the contact centre
With more than one million people employed in the Philippines outsourcing industry, the country has become the de facto leader in call centre and customer service departments for US and Australian businesses.
And the reasons make it easy to see why:
- Business is conducted in English
- Wages are low by Western standards
- They are exceptionally hard-working and loyal employees
So it’s no surprise that as an outsourcing specialist, we have a range of BPOs available for a wide range of requirements and outcomes.
The industry has become so mature, that call centre work is now highly specialised, and many of our BPOs do not even do call centre work. We therefore carefully curate the providers we introduce to our clients.
Why choose the Philippines for outsourcing?
The Philippines has quickly become the location of choice for outsourcing virtual staff for businesses all over the world.
Nearby countries like China and India lack the more efficient, flexible, and appealing features that Filipino workers can offer. Here are some great reasons to choose the Philippines for outsourcing and virtual work.
During Australia’s daylight savings period (October to April in NSW, Victoria, South Australia, Tasmania, and ACT), the Philippines are three hours behind. During the rest of the year, the time difference is an easy-to-manage two hours. Depending on your working needs, staff can start earlier to mimic your 9-5 day, or start at their regular time which means they can continue working for several hours after your Australian office has closed for the day.
Can anything be outsourced to the Philippines?
Don’t assume that any work can be outsourced to the Philippines.
There is a wide range of work that is done very well, but in some cases, outsourcing may not be the right solution.
We help our clients define these functions so they can easily identify where they can achieve significant savings without compromise.