The Philippines - the King of the contact centre
With more than one million people employed in the Philippines outsourcing industry, the country has become the de facto leader in call centre and customer service departments for US and Australian businesses.
And the reasons make it easy to see why:
- Business is conducted in English
- Wages are low by Western standards
- They are exceptionally hard-working and loyal employees
So it’s no surprise that as an outsourcing specialist, we have a range of BPOs available for a wide range of requirements and outcomes.
The industry has become so mature, that call centre work is now highly specialised, and many of our BPOs do not even do call centre work. We therefore carefully curate the providers we introduce to our clients.
Why choose the Philippines for outsourcing?
The Philippines has quickly become the location of choice for outsourcing virtual staff for businesses all over the world.
Nearby countries like China and India lack the more efficient, flexible, and appealing features that Filipino workers can offer. Here are some great reasons to choose the Philippines for outsourcing and virtual work.
Qualified and Educated Talent Pool
The Philippines boasts an impressive literacy rate of 97% and there is a constant stream of newly qualified individuals ready to dive right into the workforce. While the Philippines is often regarded as the “call centre capital of the world”, newly qualified people possess a range of skills and talents for a variety of jobs.
Flexible and Eager Employees
Filipinos work hard. They are willing to go that extra mile to ensure a deadline or target is reached. A weak local economy means outsourcing to Australian companies is highly valued. Employees have a reputation for long-standing and strong relationships with their employers.
Did you know that in the Philippines, 92% of the population are English speakers? English is one of two official languages! This means Filipinos are English-compatible for all workplaces and industries. The Philippines is the fourth largest English speaking country (by population) in the world.
Low Labour Rates
The Philippines is a developing country with an economy far poorer than Australia’s. Accordingly, hourly rates and salaries are typically 60-80% lower than Australian standards.
Unlike other Asian and Indonesian countries, the Philippines has a distinctly Western culture. It was originally settled by the Spanish before being governed by the United States until 1946.
This is a really important appeal of the Philippines. The time difference is minimal here, and virtual assistant Philippines are willing to work to your schedule. With a little bit of shuffling, you can in fact have your virtual team working simultaneously with your office team.
During Australia’s daylight savings period (October to April in NSW, Victoria, South Australia, Tasmania, and ACT), the Philippines are three hours behind. During the rest of the year, the time difference is an easy-to-manage two hours. Depending on your working needs, staff can start earlier to mimic your 9-5 day, or start at their regular time which means they can continue working for several hours after your Australian office has closed for the day.
Can anything be outsourced to the Philippines?
Don’t assume that any work can be outsourced to the Philippines.
There is a wide range of work that is done very well, but in some cases, outsourcing may not be the right solution.
We help our clients define these functions so they can easily identify where they can achieve significant savings without compromise.
Voice / Telephony
Foremost, voice and telephony work is being done in Philippines, due to:
- Neutral English accent
- Excellent grasp of the English language
This covers a wide range of work from data entry, processing, and even curation.
As Filipinos tend to be profiled as steady and compliant when it comes to the approach to their work (DISC profiling), this type of work is easily done in the Philippines. This is often due to the nature of such work being:
It’s also very easy to benchmark and measure performance on individual and divisional levels.
Design and marketing implementations
Provided the strategy is driven by your head office, graphic design and marketing coordination is easily outsourced to the Philippines.
This might also include digital marketing, social media management, and design.