The Philippines - the King of the contact centre
With more than one million people employed in the Philippines outsourcing industry, the country has become the de facto leader in call centre and customer service departments for US and Australian businesses.
And the reasons make it easy to see why:
- Business is conducted in English
- Wages are low by Western standards
- They are exceptionally hard-working and loyal employees
So it’s no surprise that as an outsourcing specialist, we have a range of BPOs available for a wide range of requirements and outcomes.
The industry has become so mature, that call centre work is now highly specialised, and many of our BPOs do not even do call centre work. We therefore carefully curate the providers we introduce to our clients.
Can anything be outsourced to the Philippines?
Don’t assume that any work can be outsourced to the Philippines.
There is a wide range of work that is done very well, but in some cases, outsourcing may not be the right solution.
We help our clients define these functions so they can easily identify where they can achieve significant savings without compromise.
What kind of work is being outsourced to the Philippines?
Voice / Telephony
Foremost, voice and telephony work is being done in Philippines, due to:
- Neutral English accent
- Excellent grasp of the English language
This covers a wide range of work from data entry, processing, and even curation.
As Filipinos tend to be profiled as steady and compliant when it comes to the approach to their work (DISC profiling), this type of work is easily done in the Philippines. This is often due to the nature of such work being:
It’s also very easy to benchmark and measure performance on individual and divisional levels.
Design and marketing implementations
Provided the strategy is driven by your head office, graphic design and marketing coordination is easily outsourced to the Philippines.
This might also include digital marketing, social media management, and design.
How can VirtualStaff365 help your business?
Our panel of BPOs and highly skilled professionals can assist with your outsourcing requirements. In some cases, our BPOs are highly specialised and will deliver excellent results in their field of expertise.