South African solutions
Why outsource to South Africa?
There are essential ingredients for a country’s eligibility for great BPO results, and in a recent blog post I discussed the rising star of the South African BPO.
These ingredients include:
- Hard work ethic
- Excellent education system
- High level of unemployment
- Low value currency
South Africa has these ingredients in spades, and the cherry on the top is the close cultural similarities of Australia and its sporting rival South Africa.
Does South Africa have a BPO industry?
Initially the BPO industry in South Africa serviced the UK.
They are in similar time zones, and therefore a day in the office in Johannesburg, Durban, or Cape Town is a similar time zone to London.
Over time, large Australian corporates have started to see the possibilities of working in South Africa. Examples of these companies include:
- ANZ Bank (Durban)
- Foxtel (Durban)
- Youi / Budget Direct (Durban)
- Iinet (Cape Town)
- Iselect (Cape Town)
At VirtualStaff365, we are now helping Australian clients access the same level of expertise available to these large Australian corporates.
What kind of work is being outsourced to South Africa?
Voice / Telephony
Foremost, voice and telephony work is being done in South Africa, due to:
- Neutral English accent
- Excellent level of English fluency
With the high level of digital competition within South Africa, more and more digital marketing is being outsourced to the country.
An added benefit is that this work does not have to be done during our Australian working hours; it can be done any time of the day.
Legal and professional
As the legal backbone of South Africa is similar to British Law, legal processing is also being done here.
How can we help your business?
We have developed a panel of BPOs and highly skilled professionals in South Africa who can assist with your outsourcing requirements. In some cases, our BPOs are highly specialised and will deliver excellent results in their field of expertise.