Why outsource to South Africa?

There are essential ingredients for a country’s eligibility for great BPO results, and in a recent blog post I discussed the rising star of the South African BPO.

These ingredients include:

  • Hard work ethic
  • Excellent education system
  • High level of unemployment
  • Low value currency

South Africa has these ingredients in spades, and the cherry on the top is the close cultural similarities of Australia and its sporting rival South Africa.


Does South Africa have a
BPO industry?

Initially the BPO industry in South Africa serviced the UK.

They are in similar time zones, and therefore a day in the office in Johannesburg, Durban, or Cape Town is a similar time zone to London.

Over time, large Australian corporates have started to see the possibilities of working in South Africa. Examples of these companies include:

  • ANZ Bank (Durban)
  • Foxtel (Durban)
  • Youi / Budget Direct (Durban)
  • Iinet (Cape Town)
  • Iselect (Cape Town)

At VirtualStaff365, we are now helping Australian clients access the same level of expertise available to these large Australian corporates.

What kind of work is being
outsourced to South Africa?

Voice / Telephony

Voice / Telephony

Foremost, voice and telephony work is being done in South Africa, due to:

  • Neutral English accent
  • Excellent level of English fluency
Digital marketing

Digital marketing

With the high level of digital competition within South Africa, more and more digital marketing is being outsourced to the country.

An added benefit is that this work does not have to be done during our Australian working hours; it can be done any time of the day.

Legal and professional

Legal and professional

As the legal backbone of South Africa is similar to British Law, legal processing is also being done here.

How can we help your business?

We have developed a panel of BPOs and highly skilled professionals in South Africa who can assist with your outsourcing requirements. In some cases, our BPOs are highly specialised and will deliver excellent results in their field of expertise.


Learn more about outsourcing solutions in South Africa

Contact us to find out more about how you can save up to 80% of your wages and employment costs, by outsourcing functions to the South Africa. Alternatively, give me a call on 0402 11 66 06.

Ready to discuss your requirements?