One of the biggest mistakes many businesses make when they contact a virtual assistant agency is assuming that virtual staff are temp workers.

This couldn’t be further from the truth! Virtual staff are permanent additions to your team and should be treated as such.

As such, staff retention is important if you want to reduce turnover with your virtual staff.

Unlike your in-office staff however, virtual staff work remotely. As such, the exact methods you use to encourage them to stay may differ somewhat!

Here are some ways to keep your virtual staff around and avoid more costly recruitment.

Group of business people watching teleconference in front of laptop in office

1) Make them feel welcomed

Like we mentioned above, your virtual staff work remotely. This comes with some unique challenges.

For starters, it can often lead to your virtual staff feeling disconnected from the rest of your organisation. And if they don’t feel like they fit in, finding the motivation to stay can be tough.

You’ll want to take extra care to ensure they feel like a part of your team.

The most important step in this is to keep them in touch with the rest of your team.

We don’t just mean giving them project updates – give them a channel to communicate with everybody in your business. If you have an office forum or instant messaging, add them to it.

It can even be as simple as sending them a small bonus or gift voucher since they can’t make it to your annual Christmas lunch!

Anything that makes them interact with your other staff and make them feel that they belong can go a long way.


2) Don’t be a bad boss

This should go without saying!

They say that people don’t quit jobs, they quit managers. We can all relate to this – many of us will have left otherwise fantastic workplaces because of bad management.

Your virtual staff aren’t immune to this either.

If you suffer from a high turnover with not just your virtual staff but your Melbourne staff too, it may be time to start looking at your managerial style.


3) Clarify expectations and projects

Another common reasons virtual workers might say goodbye to your business is the workloads, tasks and projects.

In particular, many business owners assume their virtual staff can do everything and wind up working them to the bone.

In order to avoid this kind of situation, make sure to clarify your expectations and communicate them to your hired staff. This eliminates misunderstandings and helps your virtual staff stay on top of things to boot.

And if things change, keep your virtual staff in the loop. Nobody likes working on something, only to find out that the goalposts have moved. Keep your virtual staff updated on a daily, weekly or monthly basis.

Office worker resigning holding box with belongings presenting resignation letter

4) Give them opportunities

At VirtualStaff365, we make sure to select virtual workers who are up to the task. That means finding staff who are eager to:

  • Take on new tasks
  • Help you out
  • Go beyond the job description
  • Learn new skills

Of course, if you’re not giving them these opportunities, they’re not going to want to stick around for very long!

Be sure to give your virtual staff plenty of opportunities to take on new responsibilities.

Just like your Melbourne staff, your virtual staff are on the lookout for opportunities to develop themselves professionally. And if they’re not getting them, you may see them starting to leave!


5) Pay them what they’re worth

Does this really need an explanation?

While virtual staff cost less to recruit and retain as your Melbourne staff, that doesn’t mean you can get away with paying them in peanuts. Just like your Melbourne staff, you should pay them what they’re worth.

Since you’re based in Australia, you don’t know what the job market looks like in the Philippines or South Africa. That’s why during the recruitment stage, your virtual assistant agency (read: us) helps you decide on an appropriate salary.

Once your virtual staff are established, be sure to constantly review what you’re paying them. If you feel like they’re punching above their weight, consider rewarding them with a pay rise or a small bonus.


Contact a virtual assistant agency in Melbourne

VirtualStaff365 connects you with virtual staff for the long haul

The right virtual assistant agency can make all the difference. By helping you find the perfect fit for your business in skills, experience and personality right off the bat, we help minimise turnover.

Bookkeepers. Graphic designers. Customer service. No matter what role you need filled, we can do it for you.

Contact VirtualStaff365 today on (03) 8842 4300 to see how we can help your business thrive.

Already employing virtual staff? Struggling to “handle” them? Click here to read our thoughts on that.